FAQ

Orders & Delivery

Question: When can I expect my order?

Answer:
The average delivery time is 5–10 business days. Our products are shipped directly from our supplier to you. Thanks to this efficient business model, we save on storage and transport costs, allowing us to offer competitive prices and cover the shipping costs ourselves.

Question: The expected delivery time has passed. Where is my order?

Answer:
In 99% of cases, orders are delivered within the expected delivery time. Occasionally, delays may occur during the shipping process.

You can check the status of your order via the following link:
👉 [LINK TO TRACK & TRACE PAGE]

If you haven’t received your order 3 days after the expected delivery time, please contact our customer support team.

Question: I’m missing items from my order. How is that possible?

Answer:
We work with multiple suppliers, which means items from the same order may be shipped separately. If some products are missing, they are usually delivered within 2–3 additional days.
Our apologies for the inconvenience.

Question: What are the shipping costs?

Answer:
We offer free shipping on all orders.
All shipping costs are covered by us.*

Returns & Exchanges

Question: I’m not satisfied with my order. Can I return it?

Answer:
Yes. You may return any order within 30 days of receipt, without providing a reason.

Question: How do I return an item?

Answer:
If you are not satisfied with your purchase, you may return or exchange it within 30 days after receiving your order.

Returned products must:

  • Be in original condition

  • Include all labels and tags

  • Show no signs of use

All return shipments must include a Track & Trace code.
The sender is always responsible for the return shipment.

Once we have received your returned items, we will refund the purchase amount within 30 days.

Question: Where can I find my Track & Trace code?

Answer:
You can track your order on this page:
👉 [LINK TO TRACK YOUR ORDER PAGE]

Simply enter your email address and order number to view your shipment status.

Question: My Track & Trace code shows no information. Why is that?

Answer:
Track & Trace information becomes available once your parcel has been processed by the shipping carrier. Please note that there may be a short delay before tracking updates appear.